Consent & communications.

1. Our principles

Consent must be informed, specific, freely given and easy to withdraw. We ask in plain language, say exactly what you're agreeing to, keep a record, and act on a withdrawal promptly. This follows Canada's Anti-Spam Legislation (CASL), BC PIPA and PIPEDA, and the Nigeria Data Protection Act 2023.

2. Newsletter and emails

When you subscribe, you tick an unticked box that reads:

“Yes, send me FESAC Charity Foundation's newsletter and occasional appeals by email. I can unsubscribe at any time.”

We record your email address, the date and time, and that wording, as proof of consent. Every email we send:

• identifies FESAC Charity Foundation with our mailing address (2 13678 100 Ave, Surrey, BC V3T 0V3, Canada) and how to reach us;
• includes a working unsubscribe link, at no cost to you;
• is acted on within 10 business days of an unsubscribe request.

We may still send messages you need, such as a donation receipt or a reply to your message, even if you're not subscribed.

3. Volunteering

When you register as a volunteer, you agree to two statements:

• “FESAC can contact me about volunteering opportunities.”
• “I have read and agree to the Volunteer Waiver & Release of Liability, including the photographic release.”

Read the full Volunteer Waiver & Release of Liability before agreeing. Volunteers under 18 also need written consent from a parent or guardian.

4. Photos and videos

• Volunteers: the waiver's photographic release lets us photograph or film you at events for promotional and educational use. We won't disclose your identity without your written consent.
• Children and young people: we only take and publish images with consent from a parent or guardian (and the school, where relevant), and the young person's agreement where they're old enough. We never publish a child's full name or location alongside their photo.
• Older people and other beneficiaries: we ask before taking photos and respect a no.

See our safeguarding policy for the full rules.

5. Changing your mind

You can withdraw consent at any time: use the unsubscribe link, or email info@fesaccharityfoundation.com. If you ask us to remove a photo, we'll take it down from our website and channels promptly. We can't always retrieve copies already shared by others, such as press.